R:Evolution 4.0 – our flagship event

Our flagship event – R:Evolution – saw over 330 of the industry’s leaders descend on London’s Tobacco Dock to hear 20 speakers and panellists discuss the future of our industry.

We heard views from entrepreneurs, such as Christine Hunsicker of Gwynnie Bee, and industry experts, such as Zach Ware who was on the founding team at Zappos, as well as Amy Cole from Instagram. Discussions ranged from the way retail is changing, with more and more retailers shifting towards smaller, niche business models, a trend we could see grow across the sector; the way to maintain an authentic, personal relationship with customers to ensure long term loyalty; and the strong connection between retailers and consumers and the steps we need to take to ensure an increasingly engaging relationship with customers.

Watch the highlights of R:Evolution 4.0 here.